Last Modified: November 3, 2020
The Site is owned and operated by GoLiveTickets.com, LLC (the “Site Owner”). In addition, the Site utilizes a service provider (the “Service Provider”), which has a platform that it licenses to the Site Owner and performs services related to transactions made through the Site. The Site Owner and Service Provider are collectively referred to as “us”, “we” or “our” throughout this policy. When we refer to “you” and “your” in this policy, we are referring to you as a visitor to and user of the Site, including as a purchaser of tickets through the Site.
1. How We Collect and Use YOUR PERSONAL Information
A. What Is Personal Information? Personal information refers to information that we can use to personally identify a specific individual. Different states and countries define personal information (and similar terms, such as personal data and personally identifiable information) to include different things, but it generally includes information like your name, mailing address, email address, and phone number. It may also include your computer or mobile device IP address, if that IP address can be linked to a particular person, or geo-location information, again if that information can be used to pinpoint a specific person.
B. Providing Personal Information Is Your Choice. You are in control of whether you provide us with your personal information – you can visit and view the Site without disclosing any personal information about yourself. However, if you choose to make use of certain features of the Site, you may need to provide certain personal information to us. For example, if you choose to use the Site to purchase tickets, list tickets for sale, or otherwise post content, you will need to create an account on the Site, and will be required to enter certain personal information.
If you are not comfortable with providing information to us, you should not do so. Although that will affect your ability to use our ticket sales platform, that is your choice. If you do provide us with any personal information, you agree that it will be accurate and complete, and you understand that it is your responsibility to update your personal information as necessary to keep it current.
C. The Personal Information We Collect, Why We Collect It, and How We Use It. The amount and type of personal information we collect from you depends on your activities and use of our Site. Below, we describe the types of personal information we collect, our reasons for collecting that information, and how we use it.
Device and Browsing Information. When you visit our Site, we may collect your device IP address, referring website(s), browser and device types, and the pages that you visit. We collect this information to provide you with a more personalized Site experience. Note that although this information may be considered personal information under some laws, we do not link it to other personal information about you.
Identification and Contact Information. This is information that identifies you as an individual (like your first and last name), and information that enables us to contact you (like your email address, mailing address, or phone number). It also may include information about you, such as information about tickets purchased and how you have interacted with our Site.
We will collect this information if you create an account on our Site (which will be required if you want to list or purchase tickets), if you sign up to receive our emails, newsletters, or other promotional materials, or if you participate in any interactive services or features our Site may offer from time to time, such as contests, surveys, and other activities. We will also be provided with your name and email address if you reach out to us using our “Contact Us” features of the Site.
We collect and use this information for the purposes of (a) verifying your identity when you create an account, list tickets, make a purchase, or access certain features of our Site; (b) transacting business with you, which includes managing your account on our Site, fulfilling orders, contacting you about your purchases, conducting customer service, and seeking feedback on our products and services; (c) responding to any inquiry you send to us; and (d) subject to your right to opt out and subject to applicable law, sending you newsletters and other promotional materials.
Billing Information. If you purchase tickets using our Site, the Service Provider will collect applicable billing information from you, such as credit card or bank account information, or, depending on payment options, information about your PayPal account. The Service Provider collects and uses this information to process required payments.
D. Certain Generally-Applicable Uses of Personal Information. In addition to the specific uses described above, the personal information we collect may be used for the following additional purposes, all of which are related to our operation of our business and our provision of services:
E. How Long We Keep Personal Information. We collect personal information for as long as we continue to have a business need to do so (which will be at least as long as you continue to maintain an active account on the Site or have an open listing or purchase order pending), unless a longer period is required by law. Business needs include legal, taxation, accounting, risk management, and other business purposes.
2. HOW AND WHY WE SHARE PERSONAL INFORMATION
We do not sell, rent, or lease any personal information that we collect about you through the Site to anyone for any purpose, other than as disclosed, unless you have given us your separate express permission to do so.
3. COOKIES AND OTHER TRACKING TECHNOLOGY
Cookies do not typically contain any information that personally identifies a user, and we do not link the information stored in cookies to any personal information that you submit when using our Site.
Most web browsers automatically accept cookies and other tracking technologies, but you can usually change your settings to prevent that, such as by having your device warn you each time a cookie is being sent or choosing to turn off all cookies. On our Site, you will be able to disable all cookies other than persistent cookies that are required when you make a purchase. This can be done through your web browser settings, and because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings.
If you do disable cookies from your browser you may not be able to access certain sections of the Site that use essential cookies, and this may make your experiences on the Site less efficient.
We cannot control any third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
C. Do Not Track Requests. Currently, certain browsers offer a “do not track” (DNT) option. This option, using a technology known as a DNT header, sends a signal to websites visited by the user about the user’s DNT preference, if any, set on the browser. We do not currently commit to responding to browsers’ DNT signals. We cannot make this commitment because there is not a common understanding among industry groups, technology companies, or regulators about how to interpret the DNT signal.
4. third party sites and SOCIAL SHARING FEATURES
Our Site may offer social network and similar sharing features, such as Facebook, Twitter, Instagram, and similar buttons, which let you share information related to the Site through your preferred social media platforms. If you permit a connection between our Site and your social network page(s), we (and the social network) may be able to identify you, and associate the information we (and they) receive with information we (and they) already have about you. In addition, depending on how you use those features and your settings with the social network provider(s), the information you share to your social network pages will be available to others, including your friends and/or the public. For more information about how your information may be shared through those social networks once it is provided to them, you should review the privacy policies of those social networks.
5. Our Security Measures
We use a variety of industry-standard security measures to maintain the safety of your personal information, including measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. We store the personal information you provide on secure (password- and firewall-protected) servers. All electronic financial transactions conducted through our Site are protected by encryption technology.
Unfortunately, no electronic data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we believe that we use reasonable measures to protect personal information, we cannot ensure or warrant the security of any information transmitted or otherwise provided to us or received from us.
If you have an account on our Site, it is your responsibility for keeping the password confidential. We will never ask for your password (except when you create your account and log into our Site).
6. YOUR RIGHTS REGARDING Your Information
A. General Rights.
Providing Personal Information Is Your Choice. You can browse the Site without providing any personal information, other than browsing data (which we will not attempt to link to any other personal information). However, if you choose to use the Site to engage with us, such as by posting or purchasing tickets or requesting information, you will be required to provide us with the necessary information. If you do not want to provide us with any information, you should not use our Site.
Your Rights to Opt Out of Certain Communications. You can always opt out of receiving promotional communications such as our newsletters by selecting the “unsubscribe” link included in any email communications, or by contacting us at us at email@example.com. Please note that despite your email preferences, we may need to contact you regarding outstanding orders, as required by law, or regarding legal matters. However, we will not send you marketing communications after you have opted out of receiving them.
How to Update and Change Your Information. If you have an account on the Site, you can access and edit your account information online, by signing into your account and selecting the information you want to edit. In addition, you can contact us at any time at firstname.lastname@example.org to request that we make any edits to your personal information.
B. Certain Rights of California Residents. If you are a California resident, please see the Additional Information for California Residents, below.
C. Certain Rights of Nevada Residents. If you are a Nevada resident, please note that we do not sell information as defined in and for purposes of Nevada’s online privacy law.
If you have questions relating to the above rights, you can contact us at email@example.com. If you are not satisfied with how we have responded to any request you make regarding the above rights, you may be able to raise your complaint with the Data Protection Authority in your jurisdiction. You can find your national Data Protection Authority here.
In addition, if you are from the EU or are otherwise located in the European Economic Area (EEA), we are required to give you information about the transfer of your information outside the EEA. When we transfer information outside of the EEA, it is our practice to enter into Standard Contractual Clauses to ensure the protection of the information we shared.
For purposes of the GDPR, if you are located in the EU, the Site Owner and the Service Provider are joint controllers of the personal information you provide.
7. A Note about Children
Our Site is not targeted to, and we have no interest in collecting information from, children. We do not knowingly gather any personal information from children under the age of 13. If you are a parent or legal guardian who believes that your child has provided us with any personal information, please contact us at firstname.lastname@example.org.
8. INTERNATIONAL USERS
1. APPLICABILITY OF AND GENERAL INFORMATION ABOUT THIS CALIFORNIA PRIVACY NOTICE
This California Privacy Notice has been adopted to comply with the California Consumer Privacy Act of 2018, referred to as the “CCPA”, so any terms defined in the CCPA (such as “personal information,” “consumer,” “service provider,” “third party,” and “sale/sell”) will have the same meaning when used in this California Privacy Notice. For example, a “consumer” refers to a natural person that is a resident of the state of California.
2. THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT
For purposes of the CCPA, the table below describes the categories of personal information we have collected within the last 12 months and the categories of third parties with whom we have shared that information for a business or commercial purpose.
Categories of Information We Collect
Categories of Sources of this Information
Purposes of Collection
Categories of Third Parties to whom Information is Disclosed
Identifiers - includes your name, mailing address, unique personal identifier (account ID), email address, phone number, and other, similar, identifiers
·Directly from you
·Creating accounts on the Site
·Other service providers, including insurance providers, payment processors, email marketing platform providers, distribution partners, mail couriers, and internet/platform hosting providers
·Ticket sellers and purchasers
Personal information categories listed in the California Consumer Records statute (Cal. Civ. Code §1798.80(e)) – includes your name, postal address, telephone number, and credit card or similar account information
·Directly from you
·Creating accounts on the Site
Commercial information – records of tickets purchased
·Directly from you
·Providing our users with services
Internet or other similar network activity – includes browsing history, search history, or information on interaction with a website, application, or advertisement
·Cookies and other tracking technologies
·Service providers (including analytics providers)
Geolocation data – includes physical location
·Directly from you (including through your device settings)
·Providing location-based information (such as tickets near you)
3. INFORMATION ABOUT SALES OF PERSONAL INFORMATION
In the past 12 months, we have not sold any personal information.
While the CCPA has a broad definition of what constitutes a sale of information, many types of transfers of information do not qualify as “sales” under the CCPA. We have carefully evaluated the manner in which we share information to determine that we do not sell your personal information.
As noted above, we share information with our service providers (including Service Provider) who need the information in order to perform contracted services for us. This may include transfers such as those to Service Provider as necessary to process orders for tickets, and transfers to our credit card processors to complete payments. We enter into agreements with each service provider that limit the purposes for which the personal information may be used and that require the third party to keep that personal information confidential. With these protections, these transfers are not considered “sales” under the CCPA.
4. YOUR RIGHTS AND CHOICES REGARDING YOUR PERSONAL INFORMATION UNDER THE CCPA
The CCPA provides California residentswith certain specific rights regarding their personal information. This section describes your CCPA rights, and explains how to exercise them. Please note that your rights are subject to limitations and exceptions described in the CCPA.
If you make a request to delete your personal information, we can deny that request if we or our service providers need to keep the information to:
To exercise any of the rights described above, you must submit a verifiable consumer request to us. You can do so by:
Only you, or a person registered with the California Secretary of State that you expressly authorize to act on your behalf, can make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
If you contact us to exercise your California privacy rights, you must attest to the fact that you are a California resident, and provide us with a current California address. We cannot respond to your request or provide you with information if we cannot identify you or confirm your authority to make the request, so any request will require you to provide sufficient information to allow us to reasonably verify your identity and/or the identity and authorization of your agent (if applicable). We will only use any personal information provided in a verifiable consumer request to verify the requesting party’s identity or authority to make the request, by matching that information with the personal information we already have about you. If you have an account on the Site, we will also verify your identity using our standard authentication practices for your account.
We will respond to any verifiable consumer request in the manner and within the timeframes required by the CCPA.
You may only make a verifiable consumer request for access or data portability twice within any 12-month period.
5. OTHER CALIFORNIA RIGHTS
In addition to the CCPA, California’s “Shine the Light” law permits California residents to request certain details about our disclosure of their personal information to third parties for those third parties’ own direct marketing purposes. If you are a California resident and you would like to make such a request, please contact us at email@example.com. Please note that there are legal limits on how often you can make such a request, and we are only obligated to respond to one information request per customer per year.
In addition, if any California residents under the age of 18 have used the Site, created an account, and posted content or information on the Site, they can request removal by contacting us at firstname.lastname@example.org, detailing where the content is posted and confirming that they posted it. Following such a request, we will terminate the unauthorized account, and will make reasonable good faith efforts to remove any post or information from public view, or anonymize it so that the minor cannot be individually identified. However, removal of public postings cannot ensure complete or comprehensive removal, as third parties may republish, archive, or cache web content in a manner that is out of our control.